Technology Troubleshooting Tips & Tricks

This page contains content linked to a BCPS Google Drive. Teachers must be logged into their BCPS Google account when accessing any linked G Suite resources for use with students and for any BCPS related work.

Please reference Setting Up Users in Google Chrome for support in logging into your BCPS Google Account.

Let's be real...we have all experienced technical issues at some point. This page highlights some of the best places to begin addressing, preventing, and resolving some of the basic technical issues being experienced in BCPS on Chromebooks and Windows Based Devices.

Before digging into the resources below, consider the following:

WiFi CONNECTION AT A BCPS SITE

  • Make sure you are connected to the BCPS Secure Network. If you are getting an incorrect password message when trying to connect to Secure within a BCPS Building, DoIT has identified a solution! When possible, have the teacher device hard wired through the port replicator.

WiFi CONNECTION AT A REMOTE SITE

  • Be sure you have connected your device to your home WiFi account.

My G Suite Resources (including Google Meet) aren't working as they should!

Google Chrome Set Up

Are you getting access errors when trying to open BCPS websites or files? Always check that you are logged into the Chrome browser with your BCPS Credentials and make sure that Syncing is on for your BCPS profile.

ChromeBrowserUpdateCacheandHardwareAcceleration.pdf

Are you having problems with Google Meet video or sound? If you notice a delay in your Meet or the audio and video continues to cut in and out, you may need to force the latest Chrome browser update.

I am having issues with lots of things on my computer!

Chrome Troubleshooting on a Windows Device

Check out these quick tips for solving the most common Windows Device issues.

Chrome Troubleshooting on a Chromebook

Check out these quick tips for solving the most common Chromebook issues.

I am having issues with my audio/video settings on my device!

Chromebook Audio-Video Troubleshooting for Google Meet (Teachers) (1).pdf

If using a Chromebook, there are some audio/video settings that can be adjusted to resolve sound issues, particularly when in a Google Meet if a forced browser update (mentioned above) doesn't work.

Options for Adjusting Sound Settings on an HP Device

If using an HP Elitebook, there are some audio/video settings that can be adjusted to resolve sound issues, particularly when in a Google Meet if a forced browser update (mentioned above) doesn't work.

Still can’t hear sound from your Google Meet? Check to see if the Tab has been muted.


When in the Chrome browser, users can right-click on a Chrome Tab and select Mute Site. This disables all sound until unmuted. Even when the Chrome Window and/or Tabs are closed, that setting is saved until the user right-clicks and selects Unmute Site.


*This can be replicated with any Chrome Tab.

I set up my standard classroom technology and have more than one display. What do I do now?

Extending your desktop allows you to share content on more than one display. Make sure to watch the set up that matches what technology is available in your classroom.

Teaching with Multiple Extended Displays.pdf

Quick tips for managing multiple extended displays while teaching.

Visit the Educational Technology YouTube Channel to access video tutorials that support technology integration in BCPS.

If any piece of the technology noted above is not functioning properly, teachers can submit a BCPS Tech Support Request Form or call the Help Desk between 7 a.m. and 4:15 p.m. at 443-809-4672.